[Gvsig_english] Solution time.

[Francisco José Peñarrubia]

Ah, yes, this is the point.

I agree, it will be better to have a new state in order to inform the 
people about the state of his bug during the deliveration about fixing 
it or not.

Thanks for the suggestion :-)

Fran.

Flavio Pompermaier escribió:
> I do not expect responsiveness about bugs resolving (I'm a programmer
> and I know how complicated it could be...:( )
>
> But, from the community point of view, I think it's very important to
> have a feedback about the opening of a ticket if you want to seriously
> keep track of bugs.
> Something as:
>
>  - "Thank you for the note. We know about this problem (verify it is
> usually quick) and as soon as possible we'll try to fix it".
> or if the problem is not replicable
>  - "We couldn't replicate the problem. Could you provide us more details?"
> could be enough.
>
> Without this step people will be happy to post problems on the mailing
> list without informing programmers about them!
> Obvioulsy, solution times are something we couldn't rely upon without
> some form of money support!
>
> Best regards,
> Flavio
>
> 2010/7/12 Benjamin Ducke <benjamin.ducke at oxfordarch.co.uk>:
>   
>> Mailing list questions are answered "ad hoc". If someone has
>> a good idea, he/she will post it and if it's a good solution,
>> then job done.
>>
>> Bug tickets usually involve changes to the complex gvSIG code
>> base (ca. 1.5 million lines of code at this point). They have to go
>> through a verification and testing procedure. You'll need to allow
>> a little more time for all of that to be done. There are many tickets
>> in the tracker and new ones are filed all the time.
>> So I think two days is not a bad response time.
>> I recently read a forum thread about Oracle failing to support JDK 1.6
>> for their spatial driver. Two years(!) on, the last question in the
>> forum is still not answered and the problem has not been resolved.
>>
>> Ben
>>
>> ----- Original Message -----
>>     
>>> So..bug tracker is less mantained maybe..?
>>> I opened three tickets on the 21/06 (#14395, #14396 and #14397) but up
>>> to now they are still unassigned..
>>> Just for one of the two i received a comment two days after its
>>> opening ("Have you tested this using the new version (1.10) that is
>>> under development?"), but nothing else..
>>>
>>> Why are tickets (which are more important IMHO) less observed than the
>>> topics on the mailing list??
>>>
>>> Best regards,
>>> Flavio
>>>
>>> 2010/7/12 Enrique Lorenzo Herrero <lorheren at itacyl.es>:
>>>       
>>>> It's amazing how quickly you can find solutions on this list! Thanks
>>>> to gvSIG team and gvSIG community!
>>>>
>>>> An example:
>>>>
>>>> Fri Jul 9 13:40:29 CEST 2010:
>>>> Rolf Annecke asks for a solution for a really big problem: his
>>>> project doesn't work.
>>>>
>>>> Fri Jul 9 13:55:06 CEST 2010 (15 minutes later):
>>>> First suggestions by Benjamin Ducke
>>>>
>>>> Fri Jul 9 14:47:46 CEST 2010 (67 minutes later):
>>>> Solution provided by Vicente Caballero
>>>>
>>>> Fri Jul 9 16:10:33 CEST 2010 (150 minutes later):
>>>> Rolf confirms the solution
>>>>
>>>> I have to measure time in minutes. Great!
>>>>
>>>> Enrique Lorenzo Herrero
>>>> INSTITUTO TECNOLÓGICO AGRARIO
>>>> Junta de Castilla y León
>>>> Valladolid España
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>>>>         
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-- 
Fran Peñarrubia
Scolab
www.scolab.es

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